Admin Dash board Not Accessible

Situation
The client is unable to access the dashboard.

Reasons
Generally, this is the following reason that the client wants the payment gateway :
The client changes the access permission by mistake say from admin to subscriber )

Communication to Client
Tell the client that we will fix the issue. You need technical expertise to do this and we will provide it for you.

Prerequisite

Client's Hosting Credentials(Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.

To check the website information Go to https://www.whois.com/

ETA
30 Minutes.

Always confirm the time frame with the developers.

References
Go to hosting and change the client permission.

Updated on: 13/08/2018

Was this article helpful?

Thank you!