Articles on: Database Issues

Database Issues

Situation
The client wants to restore the database(if table deleted accidentally etc)/Database is messed up(Executed wrong Query etc).

Reasons
Generally, this is the following reason that causes this error :

Someone executed an update without a WHERE clause.
Someone accidentally dropped a table(Deleted).
Client attempted database upgrade failed and left the database in an unknown state

Communication to Client
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to diagnose the above-mentioned reasons. This needs time to fix, it will be very tough for non-tech savvy to fix this, therefore, requires the technical expertise and we will provide it for you.

Prerequisite

Client's Hosting URL.
Client's Hosting Credentials (Username and Password)/Cpanel Details.
Importantly: Verify the credentials then and there over the phone or via chat.

Sometimes it becomes so tough to know the Client's hosting, therefore always ask for Hosting URL.To check the website information Go to https://www.whois.com/

ETA
180 Minutes.

Always confirm the time frame with the developers.

References
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Updated on: 30/07/2018

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