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# Database Issues

**Situation**
 The client wants to restore the database(if table deleted accidentally etc)/Database is messed up(Executed wrong Query etc). 
                        
**Reasons**
Generally, this is the following reason that causes this error :
 *  Someone executed an update without a WHERE clause.
 * Someone accidentally dropped a table(Deleted).
 * Client attempted database upgrade failed and left the database in an unknown state

**Communication to Client**
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to diagnose the above-mentioned reasons. This needs time to fix, it will be very tough for non-tech savvy to fix this, therefore, requires the technical expertise and we will provide it for you.

**Prerequisite**
* Client's Hosting URL.
* Client's Hosting  Credentials (Username and Password)/Cpanel Details.
Importantly: Verify the credentials then and there over the phone or via chat.

| Sometimes it becomes so tough to know the Client's hosting, therefore always ask for Hosting URL.
| To check the website information Go to https://www.whois.com/
 
**ETA**
180 Minutes.

| Always confirm the time frame with the developers.

**References**
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