DNS configuration

Situation
Website is Down.

Reasons
Generally, this is the following reason that causes this error :
Name Server is not updated.

Communication to Client
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to update the name server (Mapping of the domain with nameserver is required). because of the wrong mapping issue, the domain may point to the wrong name server and hence this can be the reason for the website down. To fix this, It requires the technical expertise and we will provide it for you.

Prerequisite
Client's Hosting URL.
Client's Hosting Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.

Sometimes it becomes so tough to know the Client's hosting, therefore always ask for Hosting URL.
To check the website information Go to https://www.whois.com/

ETA
60 Minutes.

Always confirm the time frame with the developers.

References
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Updated on: 30/07/2018