> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://gstsuvidhakendra.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# DNS configuration

**Situation**
  Website is Down.

**Reasons**
Generally, this is the following reason that causes this error :
Name Server is not updated.

**Communication to Client**
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to update the name server (Mapping of the domain with nameserver is required). because of the wrong mapping issue, the domain may point to the wrong name server and hence this can be the reason for the website down. To fix this, It requires the technical expertise and we will provide it for you.

**Prerequisite**
Client's Hosting URL.
Client's Hosting  Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.

| Sometimes it becomes so tough to know the Client's hosting, therefore always ask for Hosting URL.
| To check the website information Go to https://www.whois.com/
 
**ETA**
60 Minutes.

| Always confirm the time frame with the developers.

**References**
--