Error Establishing Database Connection

Situation
The client is seeing Error Establishing Database Connection.

Reasons
Generally, this is the following reason that causes this error :
The PHP code was unable to connect with your MySQL database to retrieve the information it needs to build that page.
It can issue from the hosting side.

Communication to Client
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to troubleshoot the issue. This is a tedious job and needs time to fix, it will be very tough for non-tech savvy to fix this, therefore, requires the technical expertise and we will provide it for you.

Prerequisite
Client's Hosting URL.
Client's Hosting Credentials (Username and Password)/Cpanel Details.
Importantly: Verify the credentials then and there over the phone or via chat.

Sometimes it becomes so tough to know the Client's hosting, therefore always ask for Hosting URL.To check the website information Go to https://www.whois.com/cPanel is a web-based hosting control panel provided by many hosting providers to website owners allowing them to manage their websites from a web-based interface. Some of these popular features are the ability to manage databases, domain names, mail accounts, and backups.

ETA
60 Minutes.

Always confirm the time frame with the developers.

References

https://wordpresssupport.org/error-establishing-database-connection/
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Updated on: 25/07/2018

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