Fatal Error

Situation
The client is seeing the Fatal Error.

Reasons
Generally, there is the following reason that causes this error :
Website configuration requires more PHP memory than is being allowed for some reasons.

Communication to Client
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to need to increase memory being allotted to avoid this kind of error. It is all the backend work, therefore, requires the technical expertise and we will provide it for you.

Prerequisite
Client's Hosting URL.
Client's Hosting Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.

Sometimes it becomes so tough to know the Client's hosting, therefore, ask for Hosting URL.
To check the website information Go to https://www.whois.com/

ETA
30 Minutes.


Always confirm the time frame with the developers.

References
https://wordpresssupport.org/fix-wordpress-internal-server-error-500/

Updated on: 30/07/2018