Internal Error on Place Order
Situation
The Client is facing Internal Server Error on Place Order .
Reasons
Generally, this is the following reason :
Plugin Conflict.
Payment Gateway is not configured properly.
Theme Conflict.
Communication Client
Tell the client that we will do the whole set up. It requires a lot of diagnoses because there can be above-mentioned reasons, So in order to check each and every cause requires analyzation and then fixing. It's really tough for non-tech savvy to do troubleshooting, set up the compatible plugin with his website theme and to check the other plugins conflict and then do the setup. We have Happiness Engineers, they would love to assist you.
A small mistake in installing plugins or overriding functions can make the site down. It's always better to take the help of technical expertise.
Let, the client knows that we have Proper Departments working -->Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback). We have offices in India, Texa, UAE(Dubai).
Prerequisite
Client's Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.
To check the website information Go to https://www.whois.com/
ETA
120 Minutes.
Always confirm the time frame with the developers.
References
The Client is facing Internal Server Error on Place Order .
Reasons
Generally, this is the following reason :
Plugin Conflict.
Payment Gateway is not configured properly.
Theme Conflict.
Communication Client
Tell the client that we will do the whole set up. It requires a lot of diagnoses because there can be above-mentioned reasons, So in order to check each and every cause requires analyzation and then fixing. It's really tough for non-tech savvy to do troubleshooting, set up the compatible plugin with his website theme and to check the other plugins conflict and then do the setup. We have Happiness Engineers, they would love to assist you.
A small mistake in installing plugins or overriding functions can make the site down. It's always better to take the help of technical expertise.
Let, the client knows that we have Proper Departments working -->Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback). We have offices in India, Texa, UAE(Dubai).
Prerequisite
Client's Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.
To check the website information Go to https://www.whois.com/
ETA
120 Minutes.
Always confirm the time frame with the developers.
References
Updated on: 30/07/2018
Thank you!