Internal Server error in WordPress Website (500)

Situation

The client is seeing the 500 Internal Server Error.

Reasons

Generally, there are two reasons that cause this error :

1) The server’s PHP memory limit is exceeded.

2) A corrupted .htaccess file.

Communication to Client

Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to create a new .htaccess file or have to exceed site’s PHP memory limit. Ts is all the backend work, therefore, requires the technical expertise and we will provide it for you.

Prerequisite

Client's Hosting URL.

Client's Hosting Credentials (Username and Password)

Importantly: Verify the credentials then and there over the phone or via chat.

Sometimes it becomes so tough to know the Client's hosting, therefore, ask for Hosting URL.To check the website information Go to https://www.whois.com/

ETA

60 Minutes.

Always confirm the time frame with the developers.

References

https://wordpresssupport.org/fix-wordpress-internal-server-error-500/

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Updated on: 30/07/2018

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