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# Mess-up WordPress website

**Situation**
  ****${color}[#ff0000](The Client is seeing his website is messed up ie theme is not working, buttons are not placed properly, Layout issues etc.)

**Reasons**
Generally, this is  the following reason  :
* Configuration error or HTML code error. 
* It could be SMTP (Simple mail transfer protocol) error.

**Communication  Client**
Tell the client that will fix the issue. It's really tough for non-tech savvy to diagnose this issue as there can be the above-mentioned reasons. It requires technical expertise as they have to check the coding part in order to fix the issue. We have Happiness Engineers, they would love to assist you.

||| A small mistake in installing plugins or overriding functions can make the site down. It's always better to take the help of technical expertise.

| Let, the client knows that we have Proper Departments working -->Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback). We have offices in India, Texa, UAE(Dubai).

**Prerequisite**
* Client's  Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.

| To check the website information Go to https://www.whois.com/
 
**ETA**
90 Minutes.

| Always confirm the time frame with the developers.

**References**
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