> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://gstsuvidhakendra.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Payment Issue In Checkout Page

**Situation**
  ****${color}[#ff0000](The Client 's customer cart the product and goes to the checkout page he does not see payment option in the checkout page .)

**Reasons**
Generally, these are the following reasons  :
* Getting QueryError of plugin conflicting because of which Payment option is hidden.
* Plugin Setup is not done properly.
* The plugin is not enabled.

**Communication to Client**
Tell the client that we can fix the issue, but It requires a lot of diagnoses as it may be because of the above-mentioned reasons, this needs troubleshooting by technical expertise and we will provide it for you. It's really tough for non-tech savvy to trace and fix the issue. Let, the client knows that error is not caused by only one single reason, there can be a lot many reasons. It requires time in order to fix it. Therefore be patient and allow us some time to fix.

**Prerequisite**
* Client's Paypal, Stripe etc gateway login credentials.
* Client's  Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.

Note: The client must already do the WooCommerce setup.
| To check the website information Go to https://www.whois.com/
 
**ETA**
120 Minutes.

| Always confirm the time frame with the developers.

**References**
------