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# Payment Issue on Checkout Page

**Situation**
  ****${color}[#ff0000](The Client places the order but on checkout Page unable to see any Payment Gateway.)

**Reasons**
Generally, these are the following reasons  :
*Payment Gateway option is disabled.
*Theme (or perhaps another plugin) may be blocking the payment information.

**Communication  Client**
Tell the client that we will do the whole set up again. It's really tough for non-tech savvy to diagnose the compatible plugin with his website theme and also to check the other plugins conflict and maybe then to do the setup again. It requires technical expertise as they have to check the coding part in order to look for which plugin is blocking the payment. We have Happiness Engineers, they would love to assist you.

||| A small mistake in installing plugins or overriding functions can make the site down. It's always better to take the help of technical expertise.

| Let, the client knows that we have Proper Departments working -->Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback). We have offices in India, Texa, UAE(Dubai).

**Prerequisite**
* Client's  Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.

| To check the website information Go to https://www.whois.com/
 
**ETA**
90 Minutes.

| Always confirm the time frame with the developers.

**References**
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