Product Size and Image Issue

Situation
****The Client when uploads the product the size and image is distorted on category and shop page .

Reasons
Generally, these are the following reasons :
*Theme is automatically set up the images sizes. (Theme Issue)/ Code overriding may be needed.
*Image Size Mismatch in uploading( (Example: Images are 100×100 but being displayed at 121×121 which might look blurry)

Communication to Client
Tell the client that we can fix the issue, but It requires a lot of diagnoses as it may be because of the above-mentioned reasons, this needs troubleshooting by technical expertise and we will provide it for you. It's really tough for non-tech savvy to trace and fix the issue. We have our Happiness Engineer, they would love to assist you.

Let, the client knows that error is not caused by only one single reason, there can be a lot many reasons. It requires time in order to fix it. Therefore be patient and allow us some time to fix. We have Proper Team Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback)

Prerequisite

Client's Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.

Note: The client must already do the WooCommerce setup.

To check the website information Go to https://www.whois.com/

ETA
90 Minutes.

Always confirm the time frame with the developers.

References

Updated on: 30/07/2018

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