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# Product Size and Image Issue

**Situation**
  ****${color}[#ff0000](The Client when  uploads the product the size and image is distorted on category and shop page .)

**Reasons**
Generally, these are the following reasons  :
*Theme is automatically set up the images sizes. (Theme Issue)/ Code overriding may be needed.
*Image Size Mismatch in uploading( (Example: Images are 100×100 but being displayed at 121×121 which might look blurry)

**Communication to Client**
Tell the client that we can fix the issue, but It requires a lot of diagnoses as it may be because of the above-mentioned reasons, this needs troubleshooting by technical expertise and we will provide it for you. It's really tough for non-tech savvy to trace and fix the issue. We have our Happiness Engineer, they would love to assist you.

| Let, the client knows that error is not caused by only one single reason, there can be a lot many reasons. It requires time in order to fix it. Therefore be patient and allow us some time to fix. We have Proper Team Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback)

**Prerequisite**
* Client's  Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.

Note: The client must already do the WooCommerce setup.
| To check the website information Go to https://www.whois.com/
 
**ETA**
90 Minutes.

| Always confirm the time frame with the developers.

**References**
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