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# Restore Image In WordPress Website

**Situation**
  ****${color}[#ff0000](The client was working on site suddenly image disappeared.)

**Reasons**
Generally, these are the following reasons  :
Image URL is corrupted./ There may be other issues as well.

**Communication  Client**
Tell the client that we will fix the issue but requires the diagnosis of the issue because there may be other reasons as well, Proper troubleshooting is needed. Our Happiness Engineers would love to assist you.

| Let, the client knows that we have Proper Departments working -->Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback). We have offices in India, Texa, UAE(Dubai).

**Prerequisite**
* Client's  Wordpress Website URL, Credentials(Username and Password).
Importantly: Verify the credentials then and there over the phone or via chat.

| To check the website information Go to https://www.whois.com/
 
**ETA**
90 Minutes.

| Always confirm the time frame with the developers.

**References**
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