Unable to Access Dashboard /Forgot Password

Situation

Customer forgot the password of Wordpress Website. We need to identify if the customer is .com client or .org client.

Possible Causes


a) In case of wordpress.org, Customer Forgot the password of WP-admin
b) Customer Forgot the password of .com website and log in through wordpress.com. Now, the customer is trying to reset is with a wrong email address or username. It means the customer is not able to reset the password using the following :

For Wordpress.com users, tell them to go to the link :

https://wordpress.com/wp-login.php?action=lostpassword

& it does not work out, then provide the following : https://en.support.wordpress.com/account-recovery/

c) If client is wordpress.org client ( godaddy,bluehost etc), we need to get their hosting access. We have to go to database (mysql) & reset the pasword from mysql itself. In this case, most likely customer has given the wrong email while setting up admin account or hosting is not able to send the email for password reset.

Reference 1 : https://wordpresssupport.org/reset-password-wordpress/
Reference 2 : https://wordpresssupport.org/reset-password-wordpress-fom-phpmyadmin/

Time to Fix: 60 Minutes



Solution: Pls click on Live Chat & Discuss the issue or we can fix it over the phone, provided the invoice has been paid

Updated on: 07/07/2018