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# Website Hacked

**Situation**
 The client is facing website down issue.

**Reasons**
Generally, this is the following reason that causes this error :
The website is hacked.
When Client says He is not aware of what happened. The client did nothing but suddenly website is down.

**Communication to Client**
Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to diagnose that whether the script has altered , or hackers have put some hacking script etc. This needs a lot much time and it can be a very severe issue because the site can be misused, therefore, requires the technical expertise and we will provide it for you.

**Prerequisite**
Client's Hosting URL.
Client's Hosting  Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.

| Sometimes it becomes so tough to know the Client's hosting, therefore always ask for Hosting URL.
| To check the website information Go to https://www.whois.com/
 
**ETA**
24 to 48 hours.

| Always confirm the time frame with the developers.

**References**
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