Articles on: Website Down Error

White Screen of death

Situation

The client is seeing the White Screen of Death (WSOD).

Reasons

Generally, there is the following reason that causes this error :

Coding or database errors

Plugin Conflict.

Error in the htaccess file.

Communication to Client

Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to diagnose the issue. It is all the backend work, therefore, requires the technical expertise and we will provide it for you.

Prerequisite

Client's Hosting URL.

Client's Hosting Credentials (Username and Password)

Importantly: Verify the credentials then and there over the phone or via chat.

Sometimes it becomes so tough to know the Client's hosting, therefore, ask for Hosting URL.To check the website information Go to https://www.whois.com/

ETA

60 Minutes.

Always confirm the time frame with the developers.

References

https://wordpresssupport.org/fix-wordpress-internal-server-error-500/

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Updated on: 30/07/2018

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