White Screen of death
Situation
The client is seeing the White Screen of Death (WSOD).
Reasons
Generally, there is the following reason that causes this error :
Coding or database errors
Plugin Conflict.
Error in the htaccess file.
Communication to Client
Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to diagnose the issue. It is all the backend work, therefore, requires the technical expertise and we will provide it for you.
Prerequisite
Client's Hosting URL.
Client's Hosting Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.
Sometimes it becomes so tough to know the Client's hosting, therefore, ask for Hosting URL.
To check the website information Go to https://www.whois.com/
ETA
60 Minutes.
Always confirm the time frame with the developers.
References
https://wordpresssupport.org/fix-wordpress-internal-server-error-500/
The client is seeing the White Screen of Death (WSOD).
Reasons
Generally, there is the following reason that causes this error :
Coding or database errors
Plugin Conflict.
Error in the htaccess file.
Communication to Client
Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to diagnose the issue. It is all the backend work, therefore, requires the technical expertise and we will provide it for you.
Prerequisite
Client's Hosting URL.
Client's Hosting Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.
Sometimes it becomes so tough to know the Client's hosting, therefore, ask for Hosting URL.
To check the website information Go to https://www.whois.com/
ETA
60 Minutes.
Always confirm the time frame with the developers.
References
https://wordpresssupport.org/fix-wordpress-internal-server-error-500/
Updated on: 30/07/2018
Thank you!