> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# White Screen of death

**Situation**
The client is seeing the White Screen of Death (WSOD).

**Reasons**
Generally, there is the following reason that causes this error :
Coding or database errors
Plugin Conflict.
Error in the htaccess file.

**Communication to Client**
Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to diagnose the issue. It is all the backend work, therefore, requires the technical expertise and we will provide it for you.

**Prerequisite**
Client's Hosting URL.
Client's Hosting  Credentials (Username and Password)
Importantly: Verify the credentials then and there over the phone or via chat.

| Sometimes it becomes so tough to know the Client's hosting, therefore, ask for Hosting URL.
| To check the website information Go to https://www.whois.com/
 
**ETA**
60 Minutes.


| Always confirm the time frame with the developers.

**References**
> https://wordpresssupport.org/fix-wordpress-internal-server-error-500/
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