Articles on: Common Website Issues

WordPress Warning Message : Returning 404 error

Situation
The Client is facing 404 Error on clicking the link (say Media , Images etc.

Reasons
Generally, this is the following reason :
Didn't set permalink.

Communication Client
Tell the client that we will fix the issue but it requires troubleshooting. It's really tough for non-tech savvy to diagnose this issue. It requires technical expertise we have Happiness Engineers, they would love to assist you.

Let, the client knows that we have Proper Departments working -->Development --> QA Team -->Audit Team (checks that issue fixed in given time and scrutinize Clients Feedback). We have offices in India, Texa, UAE(Dubai).

Prerequisite
Client's WordPress Website URL, Credentials(Username and Password).

Importantly: Verify the credentials then and there over the phone or via chat.

To check the website information Go to https://www.whois.com/

ETA
90 Minutes.

Always confirm the time frame with the developers.

References

Updated on: 30/07/2018

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