• Root Causes of Site down

  Situation Possible Cases Internal Server error in WordPress Website (500) Fatal Error in WordPress Website WordPress White Screen of death Parse error in WordPress Website 502 bad gateway errorSome readers

• Internal Server error in WordPress Website (500)

  Situation The client is seeing the 500 Internal Server Error. Reasons Generally, there are two reasons that cause this error : The server’s PHP memory limit is exceeded. A corrupted .htaccess file. Communication to Client Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to create a new .htaccess file or have to exceed site’s PHP memory limit. Ts is all the backend work, therefore, requires theSome readers

• Fatal Error

  . Reasons Generally, there is the following reason that causes this error : Website configuration requires more PHP memory than is being allowed for some reasons. Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to need to increase memory being allotted to avoid this kind of error. It is all the backend work, therSome readers

• White Screen of death

  Situation The client is seeing the White Screen of Death (WSOD). Reasons Generally, there is the following reason that causes this error : Coding or database errors Plugin Conflict. Error in the htaccess file. Communication to Client Tell the client that this error is caused due to the above-mentioned reasons. In order to fix the issue, our development team has to diagnose the issue. It is all the backend work, therefore, requires the technical expertise and we will provide it forFew readers

• Error Establishing Database Connection

  Situation The client is seeing Error Establishing Database Connection. Reasons Generally, this is the following reason that causes this error : The PHP code was unable to connect with your MySQL database to retrieve the information it needs to build that page. It can issue from the hosting side. Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to troubleshoot the issue. This isFew readers

• DNS configuration

  Situation Website is Down. Reasons Generally, this is the following reason that causes this error : Name Server is not updated. Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to update the name server (Mapping of the domain with nameserver is required). because of the wrong mapping issue, the domain may point to the wrong name server and hence this can be the reason for the wFew readers

• Parse Error

  Situation The client is seeing the Parse Error. Reasons Generally, this is the following reason that causes this error : Error in the code syntax( A missing comma or an extra curly bracket can break the entire script.) Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to edit the code that caused this error and also recognize the other causes as well. This is a tedious job and nFew readers

• Warning Message : call_user_func_array()

  Situation The client is facing website down issue. Reasons Generally, this is the following reason that causes this error : PHP version is not updated but WordPress version is updated or vice versa it is a compatibility issue, because of which when PHP function is called that may be an outdated function(old PHP version) or the function that is not present. Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issueFew readers

• Website Hacked

  Situation The client is facing website down issue. Reasons Generally, this is the following reason that causes this error : The website is hacked. When Client says He is not aware of what happened. The client did nothing but suddenly website is down. Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to diagnose that whether the script has altered , or hackers have put some hackinFew readers

• Wordpress Version

  Situation The client is facing website down Error. Reasons Generally, this is the following reason that causes this error : Wordpress version is not updated. Communication to Client Tell the client that this error is caused due to the above-mentioned reason. In order to fix the issue, our development team has to check the WordPress version and has to check other compatibility issues (like plugins conflicts with wp version). This needs time to fix, it will be very tough for non-tecFew readers